Service Terms

• Standard call-out: from R750 — includes travel within our service area and the first 30 minutes of assessment.
• Emergency call-out: R1,250.
• After-hours call-out: R1,500 — before 09:00 or after 17:00 Monday–Friday, and before 09:00 or after 13:00 Saturday.
• Sunday and public-holiday emergency availability: R1,750.
• These charges cover call-out and assessment. Repairs, additional labour and materials are quoted before work begins.

• 50% deposit is payable before work starts, unless agreed otherwise in writing.
• The remaining 50% is payable immediately on completion.
• Invoices are due immediately on issue unless a different due date is printed on the invoice.
• ElectroPlumbPro is not VAT registered and does not charge VAT.

• Quotations are valid for seven calendar days from the issue date.
• Hidden defects, changed scope, access restrictions, specialist equipment and additional materials may change the price.
• We obtain customer approval before proceeding with additional chargeable work.

• Please provide at least two hours’ notice to cancel or reschedule.
• Deposits may be applied to approved travel, time, work already performed or specially ordered materials.
• Any approved refundable balance is processed within seven business days.
• No refund is due for work completed in accordance with the approved quotation.

• Approved workmanship is covered for 90 days from completion.
• Where a defect is directly attributable to our workmanship, we will inspect and rectify it at no additional labour charge.
• Parts and equipment remain subject to applicable manufacturer warranties.
• This guarantee does not exclude or limit rights provided by South African consumer-protection law.
• It excludes misuse, pre-existing defects, third-party work, normal wear, power or water-supply problems and unauthorised changes.

• John Mathe is legally authorised to issue an electrical Certificate of Compliance (CoC).
• A CoC is issued only if the installation meets applicable requirements.
• An inspection alone does not guarantee a certificate. Rectification and reinspection are quoted separately.

• For fire, exposed live conductors or water near live equipment, move to safety and contact emergency services.
• The five-minute commitment means acknowledgement of complete requests during monitored operating hours; it is not a guaranteed arrival time.

For questions or assistance, call 073 757 0074 or email info@electroplumbpro.co.za.